Request Priorities
Request Priorities define the urgency levels available when creating service requests — for example Low, Medium, High and Critical. Setting a priority on a request signals to your team how quickly it needs to be dealt with and helps manage workload triage.
One priority can be marked as the default so that newly created requests are assigned it automatically. Notes can be added to describe the criteria for using each priority level.
List View
Section titled “List View”
| Column | Type | Description |
|---|---|---|
| Name | text | The name of this priority level (e.g. Low, Medium, High, Critical). |
| Default | boolean | When enabled, this priority is used as the default for new requests. |
| Notes | longText | Notes about when this priority level should be applied. |
Detail View
Section titled “Detail View”
| Field | Type | Description |
|---|---|---|
| Name | text | The name of this priority level (e.g. Low, Medium, High, Critical). |
| Default | boolean | When enabled, this priority is used as the default for new requests. |
| Notes | longText | Notes about when this priority level should be applied. |