My Requests

My Requests is the owner portal page where contacts track every service request they have raised or are following. The page is divided into four tabs so that requests are always easy to find regardless of their current status.

Tabs

Report New Issue

The default tab when the page loads. Contacts select a category from a visual grid of icons, then fill in a short title and description before clicking Submit. If the selected category is Photo, the user can take or upload a photo of the issue while they are submitting. For other categories, files can be uploaded later.

Open Requests

Lists all requests that have been submitted and are still being worked on by the management team. Contacts can click any request reference to open the full detail, add comments, or attach images or files.

To Be Accepted

Lists requests that the management team has marked as resolved and is waiting on the owner to confirm. The owner can either Accept the request — closing it — or Reopen it if they believe further work is needed. If no action is taken within 7 days the request is automatically closed and can no longer be reopened.

Closed Requests

A read-only history of all requests that have been completed and accepted. Closed requests cannot be reopened.

Request Detail

Clicking a request reference opens the full request detail, which shows the reference number, current status, unit, title and description, and any attachments that have been added. The full conversation history between relating to this request is shown. Contacts can add comments or attach new photos from the detail view while the request is open.

Examples

Reporting a New Issue

Select a category, describe the problem, and submit a service request to the management team directly from the portal.

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1. 1Click [Report Issue (My Requests)] on the main menu
2. 2The owner can see the available request categories — clicking "General" to begin
3. 3After selecting a category the request form appears — complete the title and description to submit
4. 4Enter a short name — think of this like the subject of an email
5. 5Describe what needs to be done so the management team has enough detail to act
6. 6Click Submit to send the request to the management team
7. 7Confirm creating the request
8. 8The request has been submitted — the owner can track its status, add comments, and attach photos from this page
9. 9Click the add attachment button to upload a photo of the issue
10. 10The photo is now attached to the request — the management team can view it when reviewing the request