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OurOMC Documentation

Overview

Owners & Residents

Section titled “Owners & Residents”

Owners & Residents can all log in to OurOMC. As soon as an email address is associated to a unit in the system, the owner of that email address can login to the system. If the email address has been associated as a resident, then the user will only be allowed to review Posts, Ballots and Documents that have been shared explicitly with the residents channel.

Users who are associated as owners or owner occupiers, can view all information posted in the residents channel AND all data for the members channel.

In addition, owners can review their unit data, update details and view their service charge accounts.

Both owners & residents can log requests in the system through the My Requests function

The portal gives residents a read-only or limited-action view of their unit, outstanding charges, relevant documents, and community activity. Pages here are simpler than their manager equivalents, focused on transparency and self-service rather than full administration.

Browse by topic:

  • Posts — community notices and announcements
  • Ballots — voting on OMC decisions
  • My Requests — submitting and tracking service requests
  • Quick Requests — fast-track request submission
  • Documents — shared OMC documents
  • My Unit — unit details, charges and account history

Examples

Section titled “Examples”

What an Owner Sees

Section titled “What an Owner Sees”

A walkthrough of the portal from an owner’s perspective, showing the menu, unit summary, account balance, posts, and service request tabs.

  1. 1Click [Posts] on the main menu
  2. 2The owner can see posts from the residents and members channels
  3. 3Click [Voting & Meetings] on the main menu
  4. 4The owner can see and participate in ballots
  5. 5Click [Our Documents] on the main menu
  6. 6The owner can see the shared OMC documents
  7. 7Click [My Unit(s)] on the main menu
  8. 8The owner can see their unit details and service charge account
  9. 9Click [Report Issue (My Requests)] on the main menu
  10. 10The owner can see and track their service requests
  11. 11Click [Budgeting] on the main menu
  12. 12The owner can see the annual service charge budget

What a Resident Sees

Section titled “What a Resident Sees”

A walkthrough of the portal from a resident’s perspective, showing the more limited menu available to contacts with a resident role.

  1. 1Click [Posts] on the main menu
  2. 2The resident can see the posts shared with residents
  3. 3Click [Voting & Meetings] on the main menu
  4. 4The resident can see the ballots
  5. 5Click [Our Documents] on the main menu
  6. 6The resident can see the shared documents

Requesting Access

Section titled “Requesting Access”

How an unrecognised user can request to be linked to a unit when they first arrive at the portal with no existing account.