The OurOMC Assistant

The OurOMC Assistant is the chat window you can open from the Any Questions? button on our website and documentation pages. It answers questions about the OurOMC software and how to use it, drawing on this documentation, and links you to the relevant page or walkthrough.

Note

The assistant is in beta. Its answers may be incomplete or incorrect, so check anything important against the documentation page it links to before acting on it.

What it can help with

Ask it how to do something in OurOMC, what a screen or field is for, or where to find a feature. It is written for OMC managers, directors and property professionals, but owners and residents are welcome to use it too.

It cannot help with the running of your own development. OurOMC makes the software; it is not your management company or managing agent. Questions about service charges, parking, repairs, disputes, access to shared facilities or any other decision about your property belong with your management company. You can raise a request with them at manage.ouromc.ie/newUserRequest, or reply to any email you have had from them.

For pricing, see our pricing calculator. For a software question the documentation does not answer, or something you think is a bug, use our contact form.

Why it asks who you are

We review the assistant’s answers to check their quality. If it gave you an answer that was wrong or misleading, we would like to be able to get back to you and put it right — so we need to know who asked.

• If you are logged in to OurOMC, the assistant recognises you automatically and does not ask. You can also use the Log in to OurOMC button in the chat window, which opens the login page in a small pop-up window and closes it once you are in.
• If you do not have an account, enter your email address and choose Email me a code, then type in the code we send you. You only need to do this once in each browser.

By using either button you accept that your questions and answers are kept, that we may contact you about them, and our Data Processing Agreement. If you do not accept that, or you would rather not be contacted, please do not use the assistant — the contact form is always available instead.

What we keep

For each question we keep your question, the assistant’s answer, the page you asked it from, and your email address. If you are logged in, we also note your user account and the team you were working in at the time.

We use this only to check the quality of the answers and to improve the assistant. Conversations are purged from time to time, and on request.

Data processing

Your questions are processed under our Data Processing Agreement, which you accept by using the assistant.